Sample of All FAQs (Helpie FAQ)

Helpie FAQ

  • South Air's network includes Karachi, Islamabad, Bahawalpur, Gwadar, Quetta, Multan, Sukkur, Faisalabad, Sialkot, Panjgur, Turbat, Zhob, and Skardu, with more routes planned for northern Pakistan
  • South Air operates ATR 72-500 turboprop aircraft, suited to regional routes and shorter runways.
  • Fares start at Rs. 14,218 for Economy Basic (no checked baggage) and Rs. 15,792 for Economy Value (20kg baggage included), as of the July 16, 2026 launch.
  • South Air is a subsidiary of SOS Group, a Pakistani conglomerate operating across security, energy, technology, healthcare, education, shipping, hospitality, and aviation.
  • Nishat Fatima is CEO of South Air. She is the first woman in Pakistan to lead an airline. Ejaz Mahmood Malik, a retired Air Vice Marshal, serves as COO.
  • South Air's first commercial service ran on the Karachi–Multan route following its inauguration on November 24, 2025. Its first flight connecting major cities, on the Karachi–Bahawalpur–Islamabad route, began July 16, 2026.
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  • Absolutely yes! We arrange complete packages for pilgrims from all Punjab cities — Gujranwala, Sialkot, Narowal, Zafarwal, Shakargarh, Daska, Wazirabad and everywhere in Punjab. Flight can be arranged from Lahore or Sialkot airport — whichever is closer to you.
  • Usually 1 to 2 working days after submitting complete documents.
  • Yes. The free shuttle bus service is very helpful for elderly pilgrims who cannot walk long distances to Haram.
  • Check-in is at 4:00 PM and check-out is at 12:00 PM noon.
  • Yes! Contact us on WhatsApp at +92 344 7636496 and we will include this hotel in your complete Umrah package.
  • Breakfast is not included in the room rate. It is available for approximately SAR 35 per person extra.
  • Yes. The hotel has family rooms and children under 11 stay free when sharing existing beds.
  • Yes! The hotel provides a free 24/7 shuttle bus to Haram that runs every 10 to 15 minutes.
  • Al Kiswah Towers Hotel has 5,578 rooms across 5 towers — one of the largest hotels in Makkah.
  • The hotel is 900 meters from Masjid Al Haram. You can walk in about 10 to 15 minutes or take the free shuttle bus.
  • Umrah visa processing usually takes 1 to 3 working days after submitting complete documents. But in group packages it may be different.
  • Yes. We arrange flights directly from Sialkot International Airport. Perfect for people from Sialkot, Narowal, Zafarwal and nearby areas.
  • You can pay by bank transfer, easy paisa, jazz cash or visit our office in Zafarwal. We also offer installment payment plans.
  • Our 3 star hotels in Makkah are between 300 to 700 meters from Haram Some 3 Star Hotels are shuttle— about 5 to 10 minutes walking distance.
  • It depends on the specific hotel and package. Some packages include breakfast and some do not. We confirm this at time of booking.
  • Yes. We arrange family rooms for 3 to 4 people. This makes the package even more affordable per person.
  • Yes absolutely. 3 star hotels near Haram are clean, comfortable and have all basic facilities. Most pilgrims prefer spending time in Haram rather than hotel room.
  • Our team is available 24/7 on WhatsApp. You can contact us anytime from Makkah or Madinah.
  • The best times are after Ramadan (Shawwal), September to November, and January to February. These months have lower prices and comfortable weather in Saudi Arabia.
  • Yes. We arrange both group packages and individual/family packages. Tell us your preference when you contact us.
  • Yes absolutely! We arrange flights directly from Sialkot International Airport. You do not need to go to Lahore or Islamabad.
  • Prices vary based on travel date and seat class. Contact us on WhatsApp for the latest fare information.
  • PIA suspended the route in April 2026 due to a sharp rise in jet fuel prices globally
  • Yes — tickets are now available through PIA's official website and travel agents including Al Hamdan Travel.
  • Islamabad to Beijing is PK854 and Beijing to Islamabad is PK855.
  • Approximately 5 hours and 35 minutes nonstop.
  • PIA is resuming this flight from July 3, 2026 — every Friday.
  • PIA will use its Boeing 777-200ER — a large and comfortable wide-body aircraft.

  • Fly Jinnah plans to use Airbus A320 aircraft on this route.

  • Fly Jinnah is targeting July 27, 2026 — but this depends on receiving all necessary approvals.
  • The estimated flight time is approximately 9 hours nonstop
  • Fly Jinnah has requested slots at Moscow Domodedovo Airport — one of Moscow's main international airports.
  • Not yet. The airline has applied for airport slots at Moscow Domodedovo Airport. Final approval from Pakistani and Russian aviation authorities is still pending.
  • Check-in is at 2:00 PM and check-out is at 12:00 PM noon
  • Yes. The hotel has an elevator and is very close to Haram — making it suitable for elderly pilgrims.
  • The hotel is only 600 meters from Masjid Al Haram. You can walk there in about 7 to 10 minutes.
  • The hotel has Twin, Triple, and Quadruple rooms — suitable for individuals, couples, families, and groups

  • Fly Jinnah is a joint venture between Pakistan’s Lakson Group and Air Arabia.

  • PIA is the national flag carrier, but Serene Air, Airblue, and Air Sial are popular for their service quality

  • Air Blue was founded by Shahid Khaqan Abbasi, a Pakistani businessman and former Prime Minister.

  • Hanif Gauhar and a group of leading Karachi-based businessmen own Air Karachi, following a similar model to Air Sial.

  • To travel to Baku, passengers must carry:

    • Return ticket

    • Valid visit visa with “OK TO BOARD” status

    • Hotel booking

    • Minimum $500 as show money

    • Verified work visa (if applicable)

  • "OK TO BOARD" means the airline has approved your visa, and you are allowed to board the flight. It is a required step for some countries including Azerbaijan.

  • Yes, passengers must carry at least USD 500 per person as show money to prove financial capacity during their stay.

  • Yes! Al Hamdan Travel offers full support for flight tickets, Baku visa processing, hotel bookings, and document checking to ensure a smooth journey

  • اتحاد ایئر ویز پشاور کے لیے اپنی پروازوں کا آغاز 29 ستمبر 2025 سے کرے گا
  • شروع میں اتحاد ہفتے میں 5 پروازیں چلائے گا، جو 22 نومبر 2025 سے روزانہ کی بنیاد پر ہو جائیں گی
  • جی ہاں، اتحاد ایئر ویز پاکستان کے تین بڑے شہروں: اسلام آباد، کراچی، اور لاہور کے لیے پہلے ہی پروازیں چلا رہی ہے۔ پشاور چوتھا شہر بن گیا ہے
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